Designed around the work, not the tools.
Build flows the way you'd explain them to a teammate. Cogent handles the wiring.
The workflows teams build first.
Sales routing
A lead qualifies itself against your criteria, logs into the CRM, and notifies the right rep in Slack. No field copied by hand, no lead left sitting in a spreadsheet.
Sales routing
A lead qualifies itself against your criteria, logs into the CRM, and notifies the right rep in Slack. No field copied by hand, no lead left sitting in a spreadsheet.
Sales routing
A lead qualifies itself against your criteria, logs into the CRM, and notifies the right rep in Slack. No field copied by hand, no lead left sitting in a spreadsheet.
Support escalation
A ticket an agent can't resolve escalates to a human with the full thread attached. The rep doesn't start from zero, the customer doesn't repeat themselves.
Support escalation
A ticket an agent can't resolve escalates to a human with the full thread attached. The rep doesn't start from zero, the customer doesn't repeat themselves.
Support escalation
A ticket an agent can't resolve escalates to a human with the full thread attached. The rep doesn't start from zero, the customer doesn't repeat themselves.
From scattered tools to a single team, in three steps.
Built for the work, not the wiring.
Orchestration
Sequence any tools into one flow. Agents pick up where each other stops.
Orchestration
Sequence any tools into one flow. Agents pick up where each other stops.
Orchestration
Sequence any tools into one flow. Agents pick up where each other stops.
Recovery
A stuck step retries, reroutes, or pages you. Work doesn't die silently.
Recovery
A stuck step retries, reroutes, or pages you. Work doesn't die silently.
Recovery
A stuck step retries, reroutes, or pages you. Work doesn't die silently.
Observability
Watch every run: what ran, what's waiting, what failed, and why.
Observability
Watch every run: what ran, what's waiting, what failed, and why.
Observability
Watch every run: what ran, what's waiting, what failed, and why.
Escalation
Pull in a human with full context when a decision needs one.
Escalation
Pull in a human with full context when a decision needs one.
Escalation
Pull in a human with full context when a decision needs one.
Reliable handoffs
Context moves with the work. No dropped data between steps.
Reliable handoffs
Context moves with the work. No dropped data between steps.
Reliable handoffs
Context moves with the work. No dropped data between steps.
Human checkpoints
Cogent pauses and waits for your call where a person belongs.
Human checkpoints
Cogent pauses and waits for your call where a person belongs.
Human checkpoints
Cogent pauses and waits for your call where a person belongs.
Bring your workflow. Leave with a plan.
Thirty minutes, live product. No sales pressure.